F.A.Q.

Get familiar with the most commonly asked questions and find relevant information. If you did not find an answer to your questions, please contact us in the most convenient way.
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Frequently Asked Questions (F.A.Q.) will help you to quickly and conveniently find useful information about our services. In order to provide the most relevant information, we are constantly renewing and supplementing this area. If you can not find the answer to the question you are interested in, please contact us in a convenient way – by filling the contact form in the Contact field, by E-mail pagalba@serviceplus.lt, using the live help on website or free telephone number 8 800 00889. Our consultants will try to answer your questions as soon as possible.

THE SERVICE OF THE EXTENDED warranty

Why extended warranty is needed?

The service of the extended warranty provides additional, extended warranty service to your device after the standard warranty provided by the manufacturer. You can find out more about this service in the “Extended warranty” area.

What is the certificate of the extended warranty ?
The certificate of the extended warranty is an official document confirming the additional warranty period for the device you purchased. Each certificate of the extended warranty has the unique 16-character number that must be provided when registering a malfunction.
How long is the extended warranty is valid?

You can choose how long you want to extend the warranty on your device.We can provide an additional warranty from 1 to 5 years after the end of the manufacturer’s warranty. For example, if your device comes with a standard 2 year manufacturer’s warranty and you are additionally purchasing a 5-year extended warranty, you will have a total of 7 years warranty service for your device.

Can I extend the warranty on my own?
Of course. We invite you to use the modern self-service system and to extend the warranty on purchase quickly, conveniently and at the best price. You only need to sign up or login to the self-service system and enter all the necessary information regarding the device you purchased for which you want to extend the warranty.

USE OF THE SELF-SERVICE SYSTEM

Is it necessary to sign up for the self-service system?
Yes, you must register before you can use the extended warranty self-service system. It’s easy to do. You can sign up with your email. email address or logged in via social networking on Facebook.
How to download a copy of the purchase document on the self-service system?
It’s no secret that most of us faced the situation when the purchase document is lost, broken or mistakenly found in the trash can. We thought about it and we offer you an excellent solution – to place your own purchase document (invoice, check) in our system. It can be done quickly and easily:

Open your existing extended warranty certificate by logging into the self-service system, select the “Documents” menu item, click on the “Upload” button and find a scanned copy of the document – select it. Your uploaded document will be stored on the ServicePlus.

How do I change my account password?
If you want to change the password for your account, you can do this by logging into the self-service system and selecting the “Account” menu item. If you have forgot your login password, you can reset it by selecting “I forgot the password.”
Where to find invoices?
If you want to view invoices for a purchased extended If you want to certificate, you can do this by logging into the self-service system and selecting the “Accounts” menu item.

THE REGISTRATION OF MALFUNCTION

What to do if a device breaks down?
First, make sure that your extended warranty certificate for your device came into force. For equipment, the manufacturer’s warranty is standard and the extended warranty certificate only becomes valid after the manufacturer’s warranty . The period of validity of the additional warranty is indicated on the warranty certificate extended.
How to register a malfunction?
If the equipment came down during the extended warranty period, you can register the malfunction in the “Malfunction registration” field. When registering a malfunction it is necessary to indicate the unique warranty certificate number extended and describe as much as possible the malfunction.
What should I do if the defective device still has a manufacturer warranty ?
If the device still has a manufacturer warranty , you should contact the service maintaining the appropriate brand equipment. If you do not know which warranty service you need to contact, this information will be provided by the seller you purchased the device.
What to do after registering a malfunction?
After registering a malfunction, we will review your registration in the near future and contact you for further details of after-sales service.

REPAIR OF MALFUNCTION

What kind of malfunctions does the extended warranty apply to?
The normally extended warranty covers the malfunctions provided by the manufacturer’s standard warranty. You can find out more about the terms of the extended warranty in the “Rules” area.
Where broken devices are repaired?
We cooperate with various service centers all over Lithuania. The extensive network of partners ensures quick repair of the defective equipment. Depending on the type of the device manufacturer, type of malfunction, and the location where the device is defective, we will take you to the nearest service center, which will ensure fast and quality repair of the malfunction.
Does the master come home?
In the event of a malfunction, the master comes home free of charge to repair malfunctions only in the event of a malfunction in large technique the transportation of which is complicated (example, a refrigerator, washing machine, etc.). If you are in trouble with a small technique, we will ask you to deliver it or send it to the service specified . You could take a repaired device at the same service or send it back for free.
What happens if the device breaks down irreparably?
If your device breaks down irreparably or repair is extremely expensive, we will offer a completely new, identical device for free. If we will not be able to find the same device on the market, we will offer a device of similar, analogous or better parameters.

DO YOU HAVE ADDITIONAL QUESTIONS?

DO YOU HAVE ADDITIONAL QUESTIONS?

Our specialists will answer all your important questions. We will consutl and advise you on any questions you may have.
Our specialists will answer all your important questions. We will consutl and advise you on any questions you may have.
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